Our policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or if you use any of our websites or interact with us on social media (our “Services”).
Who we are
CRS Display Ltd T/A Strawberry Creative (referred to using “We”, “Us”, “Our” or the “Company”) is a company registered in England and Wales (Company registration number: 07459824)
Definitions and Interpretations
Information We Collect
We collect personal information about you when purchase our products and services you when you use our Websites (“Websites”), or if you communicate with us by phone, e-mail and social media. We refer to our Websites and Apps collectively as “Online Services”.
The types of personal information we collect includes:
- Personal details such as your name, address, date of birth, email address, phone number and other contact information Transaction information, such as the product you purchased, its price, your method of payment and your payment details.
- Your account information – such as dates of payments owed and received, the subscription services you use or any other information related to your account.
- The phone numbers that you call/send messages to or the phone numbers that you receive calls/messages from.
- The date and time of the calls and messages you send or receive through our network, and your location at the time these communications take place.
When you’re online the information we collect includes:
- IP address and cookie data.
The situations when you provide personal information could include when you:
- Request to receive marketing or other communications.
- Enter one of our competitions or when you complete one of our customer surveys.
- Submit information when you’re providing feedback.
- Use interactive features of our Online Services.
Sensitive Data We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences. We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.] Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
How we use your information
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below.
When we’re required to enter into a contract with you
We will only use your personal data when legally permitted. The most common uses of your personal data are:
If you give us permission, to communicate with you about our third party partners that we believe may interest you.
Where we need to perform the contract between us.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We use your personal information to process your orders and payments or to give you a refund.
Where you have provided consent
We use email and text messages to communicate with you about our products and services, competitions, offers, promotions or special events where you tick a box.
To send you a renewal notice.
Where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at firstname.lastname@example.org
Where there is a Legitimate Interest
As a Company we are often required to process your personal data in order to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest.
- To provide customer support and to respond to, and communicate with you about your requests.
- To contact you if we need to obtain or provide additional information.
- To check our records are right and to check every now and then that you’re happy and satisfied (e.g. customer surveys).
- For marketing activities (other than where we rely on your consent) e.g. marketing permissions captured during the course of a sale, personalising marketing messages through social media and other third party platforms.
- To send promotional material (e.g. renewals) to you in the post or inform you of our offers by telephone.
- To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request).
- To send communications to you about your orders, purchases or accounts and bill you for using our products or services.
- To let you post on our blogs and interact with us through social media.
Personalise & Improve our Service
- To personalise your experience on our online services. This could include providing you with interesting, relevant content, or making navigation to our Sites and Mobile Apps easier.
- To help us understand more about you as a customer, the products and services you use, the way you use them and how you shop across the company, so we can serve you better.
- Improve the content and appearance of the Website(s) or App(s), and to make sure that content is presented in the most effective manner for you.
- To operate, evaluate and improve our business, including the development of new products and services; to determine the effectiveness of our sales, marketing and advertising; and the analysis and improvement of our products, offers, promotions, and Online Services and other technologies.
- To show you relevant ads by using data collected from your devices, including your searches, location, ads that you have seen and personal information that you have given us, such as your age range, gender and topics of interest. Dependant on your Ads Settings, this data informs the ads that you see across your devices. So if you visit our website on your computer at work, you might see ads about our products or services on your phone later that night.
Company Interest Where you fail to repay what you owe us or return our property, we may need to trace your whereabouts (sometimes using a tracing Agent) in order to recover payment or reclaim property. This might be carried out by a third Party debt recovery agent on our behalf.
To protect against, identify and prevent fraud and other criminal activity, claims and other liabilities.
- For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.
When we’re required to comply with our Legal Obligation
We’ll use your personal information to comply with our legal obligations including:
- To identify you when you contact us.
- To verify the accuracy of data that we hold about you.
- To assist HMRC and/or the Police and/or other regulatory bodies in relation to an investigation by a public authority.
Where it is in your Vital Interest
In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.
Who we share your personal information with
Our service providers
We work with partners, suppliers, so they can process your personal information on our behalf and only where they meet our standards on the processing of data and security. We only share information that helps them provide their services to us or to help them provide their services to you. As a result, where you have indicated you are happy to receive marketing from us, you might see online advertising that we have placed on the web sites you visit, or the interactive services you use.
Other organisations and individuals
We may transfer your personal information to other organisations in certain scenarios. For example:
- If required to by law, under any code of practice by which we are bound or we’re asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions.
- Information may also be shared with fraud prevention agencies to prevent fraudulent claims.
- If we need to do so in order to exercise or protect our legal rights, users, systems and services.
- In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
- With emergency services (if you make an emergency call), including your approximate location.
- Companies that enable us to collect your reviews and comments, both online and offline.
- Companies which run our contact centres because they need your personal information to identify and contact you.
- Third party vendors who help us to manage and maintain the Group IT infrastructure.
- Credit Reference Agencies
In order to process your application we may supply your personal information to credit reference agencies (CRAs) and they will give us information about you.
This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information. We will use this information to:
- Assess your creditworthiness and whether you can afford to take the product.
- Verify the accuracy of the data you have provided to us.
- Prevent criminal activity, fraud and money laundering.
- Trace and recover debts.
- To make sure any offers provided to you are appropriate to your circumstances.
We’ll also continue to exchange information about you with CRAs on an on-going basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.
The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at www.equifax.co.uk/crain.
International transfers of your personal information
If we do transfer information to our agents or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:
- We’ll transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Learn more on the European Commission Justice website.
- We’ll put in place a contract with the recipient that means they must protect it to the same standards as the EEA. Read more about this here on the European Commission Justice website.
How long we keep your personal information
We will keep your personal information for as long as you’re a customer. If you haven’t made a purchase or engaged with us for 3 years or more, then we’ll remove you from our marketing mailing lists. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us. This could include one of the ways specified in ‘How we use your personal information’ and for one of these reasons:
- To respond to any questions or complaints.
- To show that we treated you fairly.
Changes to our Privacy Notice